Rok's E-shop and the Website www.roksnutbutter.com are managed by the company:
Rok’s nut butter, svetovanje in prodaja, d.o.o.
Goričica pri Ihanu 19/b
SI-1230 Domžale, Slovenia
Registration number: 7207441000
Tax ID: SI95771450
VAT payer: YES
Share capital: 8,387.50 EUR
The company Rok’s nut butter d.o.o. is registered under the reference no.Srg 2016/56144 at the District Court of Ljubljana.
Open current accounts:
Current account at DELAVSKA HRANILNICA d.d. LJUBLJANA: SI56 6100 0001 5840 544 (bank BIC: HDELSI22)
In the event of issues, violations, inappropriate content, etc., please contact Rok’s nut butter d.o.o. or send a complaint to firstname.lastname@example.org. We will respond to all such written complaints within 15 days from receipt.
If your complaint pertains to orders or delivered goods, you can send it in written form to email@example.com.
Rok’s nut butter d.o.o. currently does not recognize any provider of out-of-court consumer dispute settlement. Potential consumer complaints are resolved by a team of competent personnel at Rok’s nut butter d.o.o. For more information on out-of-court consumer dispute resolutions visit the Online Dispute Resolution platform provided by the European Commission:
GENERAL TERMS AND CONDITIONS
The following section refers to General Terms and Conditions of use of the Website www.roksnutbutter.com ("the Website") and Rok’s E-shop ("the E-shop") ("General Terms and Conditions"). The General Terms and Conditions are drawn up in compliance with the Slovenian legislation and define the obligations and rights of the Website and E-shop user. Further, they regulate the relationship between the Website administrator, E-shop and the user.
Rok’s E-shop is administrated by the company ROK’S NUT BUTTER, svetovanje in prodaja, d.o.o., Goričica pri Ihanu 19B, 1230 Domžale, registration number 7207441000, tax ID 95771450, which is also the service provider ("the Provider", as well as “we” or "our" or "to us" or "us"). For all questions, we are available via e-mail at firstname.lastname@example.org or at our contact information stated at our Website in the "About Us" tab.
The User is bound by the General Terms and Conditions, as applicable at the time of the order placement in the E-shop. We advise users to read the current General Terms and Conditions prior to using the Website and save a copy of this document upon each order being placed in the E-shop.
- I. USER
The Website and the E-shop are available to all visitors ("the User", as well as "you" or "of you" or "to you", under the same conditions.
You can also opt for User registration (mandatory in case of a monthly subscription). By registering in the system, the User acquires a user name identical to the User's e-mail address, and a password. The conditions of personal data use are set out below.
- II. ORDER/CONTRACT CONCLUSION IN THE E-SHOP
You can submit your order at the E-Shop in the “PURCHASE” window by following the next steps:
- Select the product you wish to order;
- Click the button “ADD TO CART”;
- If you have a coupon, enter it below;
- Click the “FORWARD TO THE ORDER” button;
- Enter your personal details and select the payment method;
- By clicking the “FINISH PURCHASE” button, you submit your binding order;
- Instead of steps a) and b), you can directly select the desired product by clicking the button “+ADD TO CART”.
After you submit the order, you will receive a notification e-mail to confirm that the order has been submitted. When your order is accepted or rejected, you will also be notified by e-mail.
The contract of sale between the Provider and the User is concluded at the time when the Provider sends the User the order acceptance e-mail.
The contract of sale is stored in electronic form on the Provider’s server.
Special terms that apply to the conclusion of a monthly subscription contract are outlined below
- III. PAYMENT METHODS
The Provider provides the following payment methods:
– bank transfer with a debit or credit card;
- cash on delivery;
– through the PayPal payment system (the only possible payment method in the case of a monthly subscription contract).
- IV. INVOICING
The User shall receive the Provider's invoice along with the goods (by regular or electronic mail).
The invoice contains the price, the tax, and all costs arising from the purchase.
The User is obliged to verify the accuracy of the invoicing data prior to the order placement. The User undertakes to verify the accuracy of the invoice data and notify the Provider of any errors no later than 3 days from receipt. The Provider shall not consider any objections regarding the accuracy of the invoices submitted after the time limit.
- V. PRICES
All prices in the E-shop are in Euros and include value-added tax.
Prices are valid at the time of the User's order placement.
Despite our efforts to provide the most accurate data, the stated price may potentially be incorrect. In this case, or if the item price changes in the course of the order processing, the Provider shall allow the User to withdraw from the purchase.
Discounts, promotional codes, etc. are generally not cumulative.
Promotions / discounts
Users of the E-shop can purchase products at promotional and discounted prices. Various campaigns, promotions and other marketing activities shall be marked as such and shall be described each time.
Discount vouchers / promotional codes
As a way of a special promotion, Users can also purchase selected products by means of special vouchers and promotional codes with discounts obtained in different ways (on social networks or in received e-newsletters). Promotional codes or vouchers provide a variety of purchase benefits and are limited in time. The codes and rules of use will always be clearly defined. The code entry can be done during the process of order placement.
- VI. DELIVERY
Ordered goods shall be prepared and shipped normally in 7 but no later than in 14 working days. The dispatch of goods is generally not carried out on Saturdays, Sundays and holidays.
The delivery of goods ordered in the E-shop is possible only on the territory of Slovenia, Austria, and Croatia.
In the event the User is not at home at the time of delivery, the courier shall leave him/her a notice of the postal package in the mailbox together with pick-up instructions.
- VII. RIGHT OF WITHDRAWAL FROM THE CONTRACT
Within 14 days after receipt of goods, the User shall have the right to inform the company of their decision to withdraw from the contract without giving any reason for such a decision. The said right shall apply only and exclusively to non-food goods.
In accordance with the provisions of the Consumer Protection Act, the User shall not have the right to withdraw from the contract for the purchase of (i) goods which are perishable or expire rapidly and of (ii) sealed goods which are not suitable for return due to health protection or hygiene reasons and consumer unsealed them after delivery as well as in other cases defined in the Consumer Protection Act. The User shall also not have the right to withdraw from the contract if the sum of User's payments arising from the contract does not exceed EUR 20.
The User can notify its withdrawal from the contract via e-mail to email@example.com. In case of withdrawal from the contract, the User has to return the goods received by post to the Provider’s address indicated above. The return of received items to the Provider within the withdrawal deadline is considered as notification of withdrawal from the contract. The only cost borne by the User in connection to the withdrawal from the contract is the cost of returning the items in accordance with the current price list of Pošta Slovenije, or another courier service selected by the User.
The User has to return the goods to the Provider undamaged, in their original packaging and unaltered quantity, unless the item is destroyed, damaged, lost or decrease in quantity for reasons the User is not accountable for. The User may carry out an inspection and test the goods to the extent necessary for establishing the actual condition. Testing that deviates from the above is considered a use of the items, by which the User loses their right of withdrawal from the contract.
The User has to return the goods to the Provider no later than in 14 days after sending the notice of withdrawal from the contract.
The reimbursement of payments shall be processed as soon as possible, but no later than in 14 days after the Provider receives the returned goods. In order to ensure the reliability, accuracy, and timeliness of the reimbursement and payment tracking records, the reimbursement shall be made exclusively by transfer to the User's current account.
The right to replace the goods or to refund the purchase for reasons of material errors is in more details regulated by the provisions of the Consumer Protection Act.
For contract termination in the case of a monthly subscription contract, check the section "SPECIAL CONDITIONS APPLICABLE TO THE MONTHLY SUBSCRIPTION".
- VIII. COMPLAINTS
All products are inspected prior to shipment and dispatched free from defects. The products are carefully packed in a delivery box in order to ensure that the User gets them undamaged and in their original packaging. In the case that the quantity of the products in the delivery package is not correct (the delivered quantity and the quantity on the delivery note do not match), the User has to inform the Provider about that issue no later than in 3 working days upon receiving the goods via e-mail to firstname.lastname@example.org.
Incorrect goods sent
The User has to immediately inspect the goods received. If there are incorrect goods in the delivered package, the User has to inform the Provider no later than in 3 working days via e-mail to email@example.com and add suitable photos of the incorrect goods. Based on such suitable notice, the Provider shall deliver the appropriate product to the User at its earliest convenience. Once receiving the correct product, the User undertakes to hand over the incorrect goods to the courier.
Complaints regarding physically damaged products
The User shall immediately inspect the goods received. If the delivered package contains anything damaged or spilled, the User shall notify Pošta Slovenije and the Provider immediately or no later than within 3 days after receipt via e-mail to firstname.lastname@example.org and attach photos of the damaged goods. Based on such suitable notice, the Provider shall replace the item or reimburse the payment to the given transaction account at its earliest convenience. Once receiving the new product, the User undertakes to hand over the spilled or damaged goods to the courier and contribute to the composition of a damage goods report.
Complaints regarding material or hidden defects
- goods do not have the characteristics necessary for their normal use or for their circulation;
- goods do not have the characteristics necessary for the special use the User buys them for, which was known or should have been known to the Provider;
- goods do not have the properties and characteristics that have been explicitly or implicitly agreed on or prescribed; or
- the Provider delivered a product that does not match the samples or the models unless the sample or the model was intended for information purposes only;
it shall be considered the goods have a material defect.
The User has to inform the Provider about material defects via e-mail to email@example.com. The Provider has to enable the user to inspect the product. If the defect is not disputable, the Provider shall satisfy the User's claim as soon as possible and no later than within 8 days. If there is a dispute about the defect, the Provider shall submit a written response to the User within the same deadline. The right to replace the goods or refund the payment for reasons of material defect is in more details regulated by the provisions of the Consumer Protection Act.
The User returns the defective product to the Provider’s address. If possible, the Provider shall replace the product, or otherwise proceed in harmony with the Consumer Protection Act. Rok’s reserves the right to reject a complaint if the User made unlimited use of the good before withdrawing from the contract.
- SPECIAL CONDITIONS APPLICABLE TO THE MONTHLY SUBSCRIPTION FEE
The User may choose to conclude a monthly subscription contract for products offered by Rok's nut butter and specifically marked in the E-shop. Such contract is subject to the same conditions as the purchase of individual products in the E-shop, unless explicitly provided otherwise in this Article.
A monthly subscription contract means that the User shall automatically receive a package of products ordered from the E-shop every month without having to submit a separate order every month. Automatic delivery of ordered products will continue for an indefinite period or until the User's contract termination, but not less than for three consecutive months.
In the event of the monthly subscription contract, the User shall not be charged additional delivery costs (i.e. postal or courier costs) for the monthly delivery of goods.
Payment under a monthly subscription contract is possible only through the PayPal online platform.
Early termination of the monthly subscription contract by the User (i.e. before three months after the conclusion of the contract) is not permitted.
Termination of the monthly subscription contract shall be carried out as follows:
- In the “MENU” tab of the E-shop, select “My Account” and enter your User name and password;
- Click the “Monthly subscription” tab and select the active subscription that you want to cancel. Then click on the “Terminate” tab.
If the User chooses to terminate the contract before the expiration of three months, they undertake to cover the following costs: (i) all deliveries made (i.e. postal and courier costs) in the amount of the actual costs that the User would have been charged with for individual deliveries ordered according to its place of residence; (ii) all the compensations which Rok's undertakes to pay to the PayPal online platform for processing individual payments; (iii) the administrative costs of processing the termination of the contract, but no more than EUR 5. The total cost of the early termination of the monthly subscription contract shall amount at least to EUR 12.50.
Rok's nut butter reserves the right to set-off the costs due to early termination of the monthly subscription contract with a collectible debt of the User from Rok's arising thereof.
- X. PRIVACY AND DATA PROTECTION
During the registration process, the Provider collects the following personal data of the User:
- name and surname;
- address and place of residence;
- e-mail address;
- telephone number;
– password in hidden form.
In any case, for the execution of an order placed at the E-shop, the User is obligated to provide the Provider with its name and surname, address and place of delivery of ordered goods, telephone number and e-mail address.
Upon registration, the User shall decide voluntarily whether to receive the Provider’s e-mail notifications and confirm the familiarization with the General Terms and Conditions. When confirming the field “Subscribe to our e-newsletter”, the User expresses their consent to the Provider's keeping and processing of the information on the User's e-mail address until cancellation (or until the unsubscribing from the e-newsletter), for the purposes of marketing communication (i.e. informing about news and offers of the Provider, requests for opinions, etc.) and statistical analyses with the help of Google Analytics and Facebook analytics tools.
The User shall at any time have the right to supplement, correct, block, erase and through objection demand the cessation of personal data processing or to be acquainted with personal data in accordance with the relevant legislation (i.e. the Personal Data Protection Act and the General Data Protection Regulation - GDPR). You can send your request to the following e-mail address firstname.lastname@example.org.
You can also withdraw your consent to the processing of personal data at any time, thus suspending the processing of personal data in its entirety. However, please note that without your personal data, we will not be able to provide certain services available at the E-shop (such as, for example, informing about news and promotions). You can send a request for the erasure of your personal data from our database to the following e-mail address email@example.com.
Notwithstanding the foregoing, we reserve the right to continue to use your personal data if this is necessary for the purposes of the sectoral legislation or the exercise of the rights and obligations arising from the contractual relationship between you and the Provider.
The Provider undertakes to protect all private data of the User in accordance with the provisions of the Personal Data Protection Act and the General Data Protection Regulation - GDPR. The Provider keeps all personal data of the E-shop User as confidential, and it will not, in any case, be provided or sold to unauthorized persons.
We shall not disclose any personal data disclosed by the User to third parties, except to our contractual partners for the purposes of product delivery and marketing. Our contractual partners will not use User’s personal data for any purposes outside our authorization. The Provider shall take all necessary measures to protect the confidentiality of personal data in accordance with the Personal Data Protection Act and the General Data Protection Regulation –GDPR.
As a User, you are also responsible for the protection of your personal data by ensuring the security of your user name and password, as well as having an adequate software (anti-virus) protection of your computer.
- XI. ACCESS TO THE WEBSITE
Generally, you can access the website and the E-shop 24/7.
By way of exception, due to various technical reasons, maintenance works and third reasons beyond Provider's control, the operation or access to the e-shop may be limited from time to time. Therefore, the Provider reserves the right to limit or completely suspend the access to a part or the entire E-shop for a definite or indefinite period.
The Provider does not assume responsibility for the non-functionality of the E-shop due to any consequences of its abuse, the Website or the E-shop non-functionality due to network or power outage or other technical disturbances that could temporarily or for a longer period of time interfere with their use.
- XII. INTELLECTUAL PROPERTY
All intellectual property rights covering the Website are reserved. All texts, pictures, graphics, audio files, animations, videos and their versions on this Website are subject to copyright and other forms of intellectual property protection. These properties may not be copied for commercial use or distribution, nor may they be modified or republished on other websites. This Website may also contain images which are protected by third-party copyrights and for which the Provider has acquired the right of use.
The Provider is under no circumstances liable for any links that are not part of this Website, or any other websites that are or are not linked to this Website. The Provider shall not assume responsibility for the accuracy of any data available on these related pages and any products or services available on these websites.
- XIII. COMPLAINTS AND DISPUTES
Rok’s complies with the applicable consumer protection legislation.
For any complaints, please send e-mail to firstname.lastname@example.org. The complaint processing procedure is confidential.
Rok’s nut butter currently does not recognize any provider of out-of-court consumer dispute resolution as determined in accordance with the Out-of-Court Settlement of Consumer Disputes Act. Any consumer complaints shall be resolved by a team of competent personnel at Rok's.
Notwithstanding the above, Rok’s nut butter here publishes a link to the online dispute resolution platform:
- XIV. OTHER
An electronic format shall in connection to the use of the Website be considered equivalent to a written format, unless otherwise expressly provided by the law.
The Provider reserves the right to change or update the Website at any time or to block access to the Website.
The law of the Republic of Slovenia shall apply to regulate the mutual relations between the User and the Provider. Any disputes shall be submitted to the competent court in Ljubljana with jurisdiction in the subject matter.
Ljubljana, 25 July 2019